SECTION A – INTRODUCTION, JURISDICTION, DATA PROTECTION AND SITE INFORMATION (APPLICABLE TO ALL BOOKINGS)

1. INTRODUCTION:

This website located at www.flightcatchers.com is owned and operated by Polani Travel Limited. These booking terms and conditions govern all bookings made with flightcatchers.com (hereinafter referred to as the Company). YOU MUST READ AND ACCEPT THESE TERMS AND CONDITIONS BEFORE BOOKING ANY SERVICE(S) OFFERED BY the Company. Your use of this website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree to be bound by and comply with these terms of use, please do not access or use this site.

References in these terms to ‘you’, ‘your’ and ‘yours’ are to be taken as references to the site user and/or the user's company and also include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred except where stated or where the context requires otherwise. References to ‘us’ or ‘we’ are to be taken as references to the Company.

2. ABOUT US:

This website is made available to you by Polani Travel LTD (Registered Office - 84 Kingsley Road, Hounslow, Middlesex TW3 1QA, UK. Company No. 3652563. VAT No. GB720479735). All rights reserved. Our normal hours of business are 0900 to 1800 weekdays excluding Bank Holidays. You can contact us by writing to us at the above address or by using the 'contact us' facility on this site.

3. LIMITS ON USE:

You may not use this site or the services offered on or through it for personal gain and you may not sell or provide to any third party, or otherwise profit from, any services or information (nor any modification, adaptation or analysis of them) available on or through this site. Failure to comply with this condition will result in termination of services and/or loss/suspension of access to certain privileges, services or benefits that were contingent upon adherence to the agreed terms. In the most extreme cases, legal proceedings may follow. The specific legal processes can vary depending on the jurisdiction and the nature of the breach. In the event of a breach of this clause, the breaching party shall forfeit any right to claim a refund, irrespective of the circumstances. Any payments rendered prior to the occurrence of the breach shall be deemed non-refundable, regardless of whether the journey in question has commenced or is yet to take place. Furthermore, all outstanding payments shall remain due and enforceable in full.

In the event of a breach of this clause, the breaching party shall forfeit any right to claim a refund, irrespective of the circumstances. Any payments rendered prior to the occurrence of the breach shall be deemed non-refundable, regardless of whether the journey in question has commenced or is yet to take place. Furthermore, all outstanding payments shall remain due and enforceable in full

4. SECURITY:

We reserve the right from time to time to: 

(a) alter and/or introduce new and/or additional security measures without notice; 

(b) temporarily withdraw and/or limit the availability of this site to any individual(s); and 

(c) do anything else that we believe necessary to preserve the security and integrity of this site and the information held in this site's databases.

5. ACCURACY & SITE CONTENT:

We use all reasonable skill and care in compiling the information accessible on and through this site. However, certain information may have been compiled and/or provided to us by a third party who is not a member of our network. The Company does not accept responsibility for the accuracy of any information which is obtained from any such third party. Furthermore, errors and omissions in the information accessible on and through this site may occur because of a number of factors which are inherent in any internet-related system and which are not within our reasonable control as we act solely as an agent for third-party suppliers, facilitating bookings for flights, accommodation, and other services. For example, information may be affected by machine, software or operator error, or malfunctions in connection with data transmission. In view of this, the information is provided "as is" and you should always attempt to verify the accuracy of any information obtained from this site before relying upon it. This is a dynamic site and as a result, the content and look and feel may change from time to time without prior notice.

6. PRICING ERRORS:

Our website fares are accurate; however, we cannot guarantee that they will always be correct at the time (a) ticket(s) is/are issued.

Right to Cancel : We reserve the right to cancel any booking containing a pricing error, including, but not limited to, cases where the price is significantly lower than the expected market rate due to typographical errors or technical glitches. This right applies regardless of whether the booking has been confirmed or payment has been processed.

Notification of Errors : If a pricing error occurs, we will notify you promptly. You may choose to confirm your booking at the correct price or cancel it for a full refund of any payments made.

Limitation of Liability : We are not liable for any losses, damages, or expenses incurred due to pricing errors, including but not limited to lost profits or missed opportunities.

7. LIMITED LICENCE & OWNERSHIP:

You are granted a limited licence to download the materials contained on this site to a personal computer and to print a hard copy of such materials solely for your personal, non-commercial use, provided that all copyright, trade mark and other proprietary notices are left intact.  

Save as expressly and specifically permitted in these terms of use, all translation, re-transmission, distribution or other use of the materials contained on this site and in its databases on any other internet site or other media is strictly prohibited. You are also prohibited from:

(a) framing this site or any part of it on any other site; or

(b) mirroring this site on another server; or 

(c) using automated screen capture or screen scraping technologies to obtain information of any sort from this site.

The grant of this limited licence is conditional upon your agreement to and compliance with all of these terms of use.

Software (if any) made available to download from this site is either owned by or licensed to us. You may only use such software in accordance with the end user licence accompanying that software or, where there is no such licence; you are granted a non-exclusive, non-transferable licence to use the said software for using this site in accordance with these terms of use.

All copyright and all other intellectual property and proprietary rights of any sort relating in any way to this site (including, but not limited to, those relating to its content, branding and the services, software and any other materials made available on and through it) which are not granted to you in accordance with these terms of use are hereby expressly reserved to the Company or, in the case of any other brands, names and logos featured on this site, their respective owners.

8. PRIVACY POLICY:

When you visit this site we will collect data that will personally identify you ("User Data") e.g. when you use the site's "contact us" facilities. We will only use the User Data to:

(a) contact you and provide you with information (as requested); and 

(b) deal with any other matters arising as a result of that contact.

Subject to the provisions of applicable law and for a small fee you may obtain copy(ies) of User Data (if any) we hold about you by contacting us via the site's "contact us" facility. Additionally, if you wish to delete, deactivate or amend the User Data, or find out what User Data (if any) we are holding about you, please contact us via the site's "contact us" facility.

We will never sell User Data to anyone but for the avoidance of doubt, the User Data may be transferred to a future purchaser of the Company, all or part of the Company and/or all or some of its assets. In such an event, data protection rules and regulations will still apply.

We will never disclose User Data beyond the Company except as necessary so as to deal with matters arising from your use of the site and your contact(s) with us or in the unlikely event that we believe in good faith, that we are required to do so:

(a) by court order or other legal/regulatory requirement; or 

(b) in order to protect our rights/property or those of our clients and/or their employees.

9. CHANGE OF TERMS OF USE:

We may alter, adapt or otherwise change these terms of use from time to time (for security, legal or regulatory reasons, or to reflect updates or changes to the services or functionality of the site) without prior notice. Your continued use of this site will constitute acceptance of those amended terms of use and you should review them before making any further use of this site.

10. GOVERNING LAW:

Use of this site and the Service is governed by English law and you irrevocably agree to submit any claim or dispute arising in relation to, out of, or in connection with this site (and any use you make of it or the Service and/or opportunities offered through it) to the non-exclusive jurisdiction of the English courts.

11. LEGAL JURISDICTION:

We accept the jurisdiction of the courts in the part of the UK in which the client is domiciled. For the client not domiciled in the UK the courts of England shall have sole jurisdiction.

SECTION B – CONSENT, CONTRACTUAL OBLIGATIONS AND GOVERNANCE (APPLICABLE TO ALL BOOKINGS)

12. YOUR CONSENT:

By using this site you consent to the Company, processing and transferring (both inside and outside the EEA where the User Data will remain subject to GDPR requirements) the User Data as necessary for us to provide you with a trouble free experience and enable you to use the site as seamlessly as possible and for the purposes referred to above.

By consent to this privacy notice you are also giving us permission to process your personal data specifically for the purpose identified in the Privacy Notice. Consent is required for the Company to process personal data to fulfil your travel requirements.

Where we are asking you for sensitive personal data, we will always tell you why and how the information will be used if required.

13. LINKS:

Where this site contains links to third party sites, you should be aware that we may not control the sites reached through those links. We are not responsible for the content or privacy practices of sites which we do not control.

The existence of a link on this site does not imply any endorsement or approval of any goods, services, opinions or other material(s) of any sort made available on or through sites which we do not control, nor do we take any responsibility for the opinions of third parties (if any) expressed on or through this site.

14. DISCLAIMER AND LIMITATION OF LIABILITY:

(a) Except as may be set out in these terms of use, this site, its content and any use you choose to make of it, are provided and permitted without any representations or warranties of any kind, whether express or implied, and we disclaim all such representations and warranties so far as permitted by law. Where the Company makes every effort to ensure its accuracy, we do not warrant that information contained on or accessed through this site is adequate, complete, accurate or up-to-date, nor do we warrant that the site (or any part of it) will always be accessible, fully functional or free from errors and viruses. Accordingly, you agree that the only remedy available to you for breach of these terms of use shall be for our breach of contract under these terms of use.

(b) Subject to paragraph (c) below, but otherwise so far as permitted by law, we exclude and are not liable for any and/or all loss, damage(s) and liability (whether or not caused by our negligence) for all wasted time, all loss/corruption of data, all types of economic loss of profits, opportunities, and goodwill, and all indirect, consequential and punitive loss or damage(s) arising from or in relation to use of this site and/or the information on it or any services provided through it, howsoever arising, whether in contract, tort (including negligence), statute or otherwise, and even if it was reasonably foreseeable or we have been made aware of the possibility of such loss/damage(s)/liability.

(c) Subject to paragraph (e) below, but otherwise so far as permitted by law, our total aggregate liability hereunder in respect of direct loss and damage and other direct liability, howsoever arising, whether in contract, tort (including negligence), statute or otherwise shall be limited per claim or series of related claims, to a maximum of £100.

(d) Nothing in these terms of use shall limit our liability for:

(i) loss or damage for death or personal injury caused by our negligence; or

(ii) for any fraudulent misrepresentation made by us or those under our control.

(e) your statutory rights as a consumer

15. SEVERABILITY:

If one or more of the provisions of these terms of use are at any time found to be invalid by a court, tribunal or other forum of competent jurisdiction in England and Wales, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of these terms of use. These terms of use shall be deemed amended by modifying or severing such provisions as necessary to render the remainder of these terms valid, legal and enforceable while preserving their intent, or if that is not possible, by substituting another provision that is valid, legal and enforceable which materially gives effect to their intent. Any invalid or unenforceable provision or provisions shall be severable from these terms of use so that the validity or enforceability of the remaining provisions, or the validity of the provision(s) in question in any other jurisdiction shall not be affected.

16. ENTIRE AGREEMENT:

These terms of use supersede all prior agreements, arrangements and statements (except for those for which liability is not excluded) between us with respect to your use of this site and constitute the entire agreement between us relating to the same.

17. MISCELLANEOUS:

These terms of use shall not constitute or be deemed to constitute a partnership, joint venture or contract of employment between you and us. You may not assign, sub-license, sub-contract or otherwise transfer or deal in any of your rights or obligations under these terms of use without our prior written consent. Headings in these terms of use are for convenience only and are not to be taken into account when construing these terms of use.

18. TERMINATION:

We reserve the right to block your access to this site immediately and without notice if, in good faith, we believe that you have failed to comply with any of these terms of use.

19. RIGHTS OF THIRD PARTIES:

No one other than you and us will have any right(s) under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms of use, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, nothing in this clause shall affect the rights of any permitted assignee or transferee.

20. PRICE GUARANTEE:

Government Action: Our price Guarantee cannot cover an increase due to direct government action. E.g. the imposition of VAT or passenger Levy or fuel Surcharges whether applied retrospectively or otherwise.

21. BEST PRICE MATCH GUARANTEE:

We are committed to offering you the best prices. If you find a lower fare on the same day you book with us, we will match it, subject to the conditions below:

(a) Eligibility:

• This offer applies exclusively to scheduled flights booked through us.
• Price match requests must be submitted before 23:59 on the same day of booking.
• The lower price must be quoted by a UK-based travel agency (online or in-store) and be available for immediate booking by the general public.
• To qualify for the price match, you must have completed your ticket purchase with full payment.

(b) Conditions:

• The competing fare must be quoted in Pound Sterling (GBP).
• The lower price must be for the exact same itinerary, including but not limited to the airline, flight numbers, departure and arrival times, airports, and routing.

(c) Exclusions:

• The price match is not applicable to tickets that need to be issued within 24 hours of booking.
• Discount coupons, corporate rates, bulk-buy discounts, or any other special promotions are excluded.

(d) Proof Requirements:

• You must provide valid evidence of the lower price, such as a screenshot or written confirmation from the competitor, clearly displaying the airfare, travel dates, airline, departure and arrival times and flight numbers.

(e) Verification:

• All claims are subject to verification. Requests that cannot be independently verified or are based on errors or fraudulent offers will be rejected.

(f) Changes and Cancellations:

• We reserve the right to modify or discontinue this Best Price Match Guarantee at any time without prior notice.
• This offer cannot be combined with any other promotions or discounts.

SECTION C – BOOKING/FLIGHT CONFIRMATION INSTRUCTIONS, FINANCIAL PROTECTION AND PASSENGER DOCUMENTATION

PART A: APPLICABLE TO ALL BOOKINGS

22. BOOKING YOUR TRAVEL ARRANGEMENTS:

The individual making the booking (referred to as the "Principal") must be at least 18 years of age at the time of booking and will be responsible to the Company for the full payment of all arrangements for all passengers listed on the invoice.

The Principal acknowledges that any errors or discrepancies when providing or entering information over the phone or online, or when selecting arrangements, may result in additional costs, which will be the responsibility of the Principal. Additionally, the Principal must ensure that the payment method used—whether credit or debit card, bank transfer, cash, or any other accepted form—is their own, or if using a third-party payment method (subject to our approval), that they have express authorisation to do so. The Principal must also confirm that sufficient funds are available to cover the total cost of the booking.

23. RESERVING YOUR HOLIDAY:

Upon receiving your request and deposit, we will process your booking and send you an acceptance email with details of your arrangements. Please be aware that once this is done, cancellation charges will apply. Additionally, provided the deposit is paid, a telephone booking will be treated as firmly accepted, just as if it were confirmed in writing at the time of booking. For certain telephone bookings, full payment may be required immediately, before receiving the confirmation invoice. If this applies, you will be notified when the booking is made.

Please note that an accepted booking is not considered a confirmed booking until full payment is received.

24. DEPOSIT:

As mentioned earlier, no booking will be accepted unless the required deposit has been received by the Company. Furthermore, no booking will be confirmed until full payment is made to the Company.

25. PAYMENT:

Subject to 23 and 24 above, the balance must be paid by the due date shown on the acceptance email. For some telephone bookings, full payment may be required immediately, prior to receiving the confirmation. If this applies, you will be informed at the time of booking. Timely payment of the balance is crucial, as failure to do so may result in the cancellation of your holiday, with you still being liable for cancellation charges. Any additional "booking charges" will be communicated at the time of booking.

26. RECONFIRMING ALL FLIGHTS:

Passenger(s) MUST re-confirm their booking(s) with either the travel agency/airline company 72 hours prior to the flight departure time to ensure all travel details are correct, to rectify any inadvertent errors in the booking and to obtain information about last minute changes. This re-confirmation must be actioned irrespective of the guidelines of the airline company/travel agency. The Company shall not be liable under any circumstances for any failure on your part to comply with this condition.

This applies to both outbound and return flights. We will not be liable for any additional costs due to your failure to reconfirm flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement when accepting these terms and conditions.

27. PASSPORTS, VISA AND HEALTH REQUIREMENTS:

You are responsible for ensuring that your travel documents, including passports and visas, are valid and in order for your trip. Please consult the relevant Embassy or Consulate for up-to-date information. As entry requirements may change, it is vital to check this information well before your scheduled travel. The Company will not be liable if you are denied boarding or entry due to missing or incorrect documents or failure to meet any entry requirements imposed by airlines, authorities, or countries. You must also ensure you meet the visa and health entry requirements for all destinations, including those you may be transiting through. No refunds shall be granted under any circumstances where incorrect documentation, as described above, results in the inability to proceed with travel. All payments made prior to this occurrence shall be considered non-refundable, irrespective of whether the journey has commenced or is yet to take place. Additionally, all outstanding payments shall remain due and enforceable in full.

Essential Travel Advice from the Foreign Commonwealth & Development Office (FCDO):

The FCDO is a reliable source for current travel advice. It offers essential information on entry requirements, health, safety, security, local laws, and other matters for destinations worldwide. Be sure to check https://www.gov.uk/travelaware for the latest travel guidance for your destination*. This advice can change, so it is important to check for updates until your departure.

*Disclaimer: The information provided on the https://www.gov.uk/travelaware site is for general guidance purposes only. The Company makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the information contained on this site or any linked sites. Any reliance you place on such information is therefore strictly at your own risk. The Company shall not be held liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from the use of or reliance on this information.

28. HEALTH REQUIREMENTS:

Travel health recommendations, including inoculations, may change at any time. You should consult the relevant embassy, consulate, and your doctor for the most current recommendations before you travel. Health requirements for your destination can be found in the Department of Health’s leaflet titled "The Traveller's Guide to Health" (T4). You must also ensure you obtain any necessary medications and follow all medical advice related to your trip. The Company will not be liable for any information you receive from these or other sources.

*Disclaimer: The information provided in the "The Traveller's Guide to Health" leaflet  is for general guidance purposes only. The Company makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the information contained on this site or any linked sites. Any reliance you place on such information is therefore strictly at your own risk. The Company shall not be held liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from the use of or reliance on this information.

29. FLIGHTS AND FLIGHT TRAVEL DOCUMENTS:

All departure and arrival times for your flight(s) are provided by the respective airline(s) and are estimates. A "direct" flight may not necessarily be non-stop. Flight times can be subject to change due to factors such as, but not limited to, air traffic control restrictions, weather conditions, operational or maintenance needs, and the requirement for passengers to check in on time. The Company is not responsible for making special arrangements in the event of delays; these decisions are entirely at the discretion of the airline.

The Company reserves the right to change the airline if it is blacklisted under the UK Air Safety List (https://www.caa.co.uk/Commercial-industry/Airlines/Licensing/Requirements-and-guidance/Third-Country-Operator-Certificates/). Any changes to the airline after you receive your tickets will be communicated to you as soon as possible, and in all cases, at check-in or at the boarding gate.

30. FLIGHTS:

Your invoice or booking confirmation will include the flight number(s), schedule(s), and details of the departure and destination airports. Please note that the Company cannot guarantee specific aircraft types or airlines, as it is common practice for airlines to cooperate and accommodate each other’s passengers.

31. TRAVEL DOCUMENTS CHECKING AND DESPATCH:

Airline carriers prefer e-tickets as the primary mode of travel, so paper tickets will not be issued.

It is your responsibility to ensure that all your travel documents are valid, correct, and suitable for travel. This includes your e-ticket, passport, visa (if required), travel insurance (if required), any necessary vaccination certificates (if required), and any other travel documents.

In case of any inaccuracies in the travel documents issued by the Company, you must notify us immediately. If you fail to do so, we cannot accept any liability, and any changes may incur additional costs. The email address provided at the time of booking will be used for sending all documentation, unless otherwise requested. It is your responsibility to check all email folders, including your junk folder, for incoming travel documents. Documents will only be sent once we have received full payment in cleared funds.

It is not the Company’s responsibility to inform customers if a government introduces a requirement for air carriers to provide personal information about all travellers to the authorities, nor will the Company have control over the data collected by such authorities. Customers are advised to allow extra time for check-in. Any data collected by the Company will be handled according to the Company's Privacy Policy.

This applies to both outbound and return flights. We will not be responsible for any additional costs resulting from your failure to reconfirm your flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement when accepting these terms and conditions.

32. COMBINATION OF INDIVIDUAL TICKETS:

If a combination of two separate one-way tickets to the same destination is selected instead of a roundtrip ticket, this will be clearly indicated during the booking process. Please note that, should any issues arise, such as cancellations, changes, air traffic disruptions, or alterations to flight schedules (among other factors), the tickets will be treated as independent of each other. Each airline’s individual regulations will govern each leg of the journey. Flights with different airline booking reference numbers are considered separate journeys, and any disruption to one segment may affect the remaining leg of the trip. The Company will not be held liable for any such disruptions.

33. INVOLUNTARY CHANGES:

If the airline or supplier makes a minor change to your travel arrangements, we will take reasonable steps to inform you as soon as possible, provided there is sufficient time before departure. However, we will not be liable for such change(s). Minor changes may include alterations to your outbound/return flights, changes in aircraft type, a change of accommodation to one of equal or higher standard, changes to carriers, or minor adjustments to services available at the hotel. Please note that named airlines may change as part of agreements between carriers.

Occasionally, the airline or supplier may need to make (a) significant change(s) to your confirmed travel arrangements. Examples of (a) significant change(s) include:

(a) A change in accommodation location/area for the entire or a major part of your stay.

(b)  change in accommodation to one of a lower standard or classification for the entire or significant part of your stay.

(c ) A change to the outward departure time or overall duration of your travel by more than 12 hours.

(d) A change of departure airport, except between the following airports:

• London: Gatwick, Heathrow, Luton, Stansted, London City, Southend
• South Coast: Southampton, Bournemouth, Exeter
• South West: Cardiff, Bristol
• Midlands: Birmingham, East Midlands, Doncaster Sheffield
• North: Liverpool, Manchester, Leeds Bradford
• North East: Newcastle, Teesside
• Scotland: Edinburgh, Glasgow, Prestwick, Aberdeen

(e) A significant alteration to your itinerary, including missing one or more destinations entirely.

If a significant change or cancellation occurs, we will notify you as soon as possible and, if there is sufficient time before departure, offer the following options*:

(a) Accept the new travel arrangements;

(b) Receive a refund, subject to receipt of the same from the airline/supplier;

(c) Accept alternative travel arrangements of comparable or higher standard, if available;

(d) If available, accept alternative travel arrangements of a lower standard, with a refund of the price difference between the original and alternative arrangements, subject to airline/supplier approval.

You must inform us of your choice promptly and within the time frame provided.

If we make any minor changes to your arrangements, we will notify you as soon as possible.

*Note: These options are provided as a separate service by the Company. Acceptance of any options will incur an administration fee of £23 per traveller.

34. REFUNDS:

Refunds are typically processed within 1-6 months after the request. Refunds will not be paid until the corresponding amount has been received from the airline or supplier.

In the case of a refund request, the following criteria apply:

(a) Any changes made to the ticket at the customer’s request (such as date, class, or additional baggage changes) will not be eligible for a refund under any circumstances.

(b) Point a applies to both partially used tickets (such as the remaining portion of a one-way journey) and fully unused tickets. In either case, no refund will be provided for charges incurred due to changes (as outlined in point a).

After the refund is processed, you must confirm that the refund amount is considered full and final. Once agreed upon, no further adjustments or disputes will be entertained.

Cancellations and refunds are subject to the guidelines and restrictions imposed by the airline, minus our administration charge. Refunds are generally processed within 1-6 months after the request and will not be disbursed until received from the airline/supplier.

35. CHANGES AND REFUNDS:

Subject to points 32, 33, 36, 38, 45, 46 and 47, all tickets booked through us are non-changeable and non-refundable. All hotels booked through us are non-changeable and non-refundable. All packages booked through us are non-changeable and non-refundable. All upfront deposits are non-refundable.

36. YOUR FINANCIAL PROTECTION:

When you purchase an ATOL-protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate. This certificate will outline what is financially protected, provide information on what this means for you, and list who to contact if issues arise. Please note that non-package bookings may not be covered by ATOL protection.

We, or the suppliers listed on your ATOL Certificate, will deliver the services outlined on the certificate (or a suitable alternative). In some cases, if neither we nor the supplier can provide the services due to insolvency, an alternative ATOL holder may step in to provide the services you have purchased or a suitable replacement, at no additional cost to you. You agree that in such circumstances, the alternative ATOL holder will fulfill those obligations, and you agree to settle any outstanding amounts under your contract directly with that alternative ATOL holder. However, you also agree that in some instances, it may not be possible to appoint an alternative ATOL holder, in which case you will have the right to file a claim under the ATOL scheme (or with your credit card issuer where applicable).

If we, or the suppliers listed on your ATOL Certificate, cannot provide the services (or a suitable alternative, either through an alternative ATOL holder or otherwise) due to insolvency, the Trustees of the Air Travel Trust may issue a payment to you or provide a benefit under the ATOL scheme. In exchange for this payment or benefit, you agree to assign to the Trustees any claims you may have arising from the non-provision of the services, including any claims against us, the travel agent (or your credit card issuer, if applicable). Additionally, you agree that any such claims may be reassigned to another entity if that entity has paid the sums you have claimed under the ATOL scheme.

37. ROLES AND RESPONSIBILITIES OF THE COMPANY AS AN AGENT:

The Company acts solely as an agent in transactions related to flights, car hire, accommodation, package holidays, and similar services, booking these on behalf of the Supplier or Operator (the Principal) for you (the Client).

When the Company acts as an agent, it is not the Principal and does not assume the role of Principal, nor shall it be considered as such in any way, whether by inference or otherwise. Your contract is with the Principal, and the Company will not be held liable for the actions, failures, or omissions of the Principal.

All bookings are immediately subject to the terms and conditions of the Principal, and the Company has no authority to alter them in any way. Any amendments or cancellations will incur charges. Please note that a telephone booking confirmation is just as binding as a written confirmation made at the time of booking. The Company will make every effort to meet the Client’s requirements and, in the event of a complaint, will forward it to the relevant Principal on the Client's behalf.

As agents, the Company cannot bind the Principal to any specific course of action.

38. FORCE MAJEURE:

We accept no responsibility and will not be liable for any loss, damage, alterations, delays, or changes arising from unusual and unforeseeable circumstances beyond our control, such as war, riot, civil unrest, industrial disputes (including air traffic control disputes), terrorist activity, natural or nuclear disasters, viruses, epidemics, fires, adverse weather conditions, technical issues with transport, airport or port closures or congestion, terminal changes, or the cancellation of schedules by airlines. While we will make reasonable efforts to provide suitable alternative arrangements, these are not guaranteed, are subject to availability, and we will not be liable to pay any compensation.

In the event of refunds or cancellations due to the above circumstances, passengers will incur a processing/admin fee of £23 per passenger. If any changes are made by the airline, the airports, including terminals, into which it operates (both inbound and outbound) may also change.

In the event of a Force Majeure situation, it is the customer’s responsibility to contact the airline 24 hours and 12 hours prior to departure to check if any changes have been made or are about to be made. For current travel information, passengers can contact the Foreign and Commonwealth Office’s Travel Advice Unit or visit www.fco.gov.uk.

*Disclaimer: The information provided on the www.fco.gov.uk. site is for general guidance purposes only. The Company makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the information contained on this site or any linked sites. Any reliance you place on such information is therefore strictly at your own risk. The Company shall not be held liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from the use of or reliance on this information.

39. RECONFIRMATION OF RETURN/ONWARD FLIGHT:

Passenger(s) MUST also reconfirm their booking(s) with the travel agency or airline 72 hours before the return or onward flight departure to ensure all travel details are correct, to rectify any inadvertent errors in the booking and to obtain updates on last-minute changes. This re-confirmation must be actioned regardless of the airline's or travel agency’s guidelines. The Company shall not be liable under any circumstances for any failure on your part to comply with this condition.

Please note, if a sector of your flight itinerary is not used without directly contacting the carrier, any remaining sectors will be canceled without further notice. In such cases, we cannot accept responsibility for any costs incurred.

40. SPECIAL REQUEST AND MEDICAL PROBLEMS: 

If you have any special requests, please inform us at the time of booking. While we will make reasonable efforts to pass these requests on to the relevant supplier or airline, we cannot guarantee that any request will be fulfilled. The failure to meet any special request will not constitute a breach of contract on our part.

If you have any medical conditions or disabilities that may impact your booked arrangements, you must notify us in writing at the time of booking, providing full details. Should we determine that we are unable to properly accommodate your specific needs, we reserve the right to decline or cancel your booking.

41. BEHAVIOUR:

By booking with us, you take responsibility for any damage or loss caused by yourself or any member of your group or party. Full and immediate payment for any such damage or loss must be made directly to the accommodation owner, manager, or supplier. If you fail to do so, you agree to indemnify us against any claims (including legal costs) arising from your actions.

We expect all clients to act considerately towards others. If, in our opinion or that of any person in authority with the supplier or airline, you are behaving in a manner that causes distress, danger, annoyance to others, or damage to property, we reserve the right to terminate all your arrangements without notice. In such cases, no refund will be issued for any existing or remaining parts of your booking. Our agreement with you, including any return transport or accommodation, will end immediately, and we will not be responsible for any costs or expenses you incur as a result. For clarity, no refund or compensation will be provided in these circumstances.

42. CONDITIONS OF SUPPLIERS:

Many of the services that make up your holiday are provided by independent suppliers. These suppliers offer their services in accordance with their own terms and conditions, which will form part of your contract with us or the relevant supplier. Some of these terms and conditions may limit or exclude the supplier's liability to you, typically in line with applicable International Conventions. Copies of the relevant parts of these terms and conditions can be obtained upon request from us or the respective supplier.

43. TELEPHONE CALLS:

We reserve the right to monitor and record telephone calls for quality control and training purposes.

PART B: BOOKING CONDITIONS FOR PACKAGE HOLIDAYS

44. DEFINITION OF A PACKAGE:

A Package booking refers to a combination of at least two different types of travel services for the same trip or holiday and is governed by the Package Travel and Linked Travel Arrangements Regulations 2018 (https://www.legislation.gov.uk/uksi/2018/634/contents/made). When you book a Package, the Company assumes responsibility for your travel arrangements as the 'Organiser' under these Regulations.

The two travel services – such as transport, accommodation, vehicle rental (motorcycles in specific cases), or any other tourist services not inherently part of one of the above – must be booked as a single package from a single visit to our website and paid for in full at one total price.

A Package is NOT formed if the tourist service(s):

(a) Do not constitute 25% of the value of the combination and are not advertised as, or do not otherwise represent, an essential part of the package; or

(b) Are selected and purchased after the transport, accommodation, or car rental services have already begun, as part of the same experience.

In such cases, these bookings will be treated as Single Component bookings, with the Company acting as an agent for the Supplier/Principal, and they will not be subject to the rights under the Package Travel and Linked Travel Arrangements Regulations 2018.

If, after paying for one travel service, you book additional services for your trip or holiday via our platform, you will NOT benefit from the rights granted to Packages under Directive (EU) 2015/2302.

For clarity, a Linked Travel Arrangement refers to at least two different types of travel services purchased for the same trip or holiday, but not constituting a Package, resulting in separate contracts with individual travel providers. The Company will consider a Linked Travel Arrangement as formed if the Company facilitates: The separate selection and payment of each travel service in a single visit or contact with our point of sale; or ii. The procurement of at least one additional travel service from another provider, where a contract with that provider is concluded no later than 24 hours after the first travel service is booked.

If there is only one type of travel service, or if the additional services do not account for a significant portion of the combined value or do not represent an essential part of the trip, these will not be considered a Linked Travel Arrangement.

45. ACCEPTANCE OF BOOKING:

All Package bookings are subject to availability at the time of booking. We reserve the right to adjust advertised prices and change any information related to the Package or on our website before a booking is made. You will be informed of the correct, updated price before you proceed with your booking.

A contract between you and the Company for your Package will be established only once you have paid the booking price and we have sent you a Booking Confirmation.

You have the right to cancel your Package contract before it begins. However, both the Company and Travel Providers may impose termination fees to cover the costs of travel arrangements already made.

Caveats to a Booking Confirmation:

(a) The Company may revise the price of your Package after sending the Booking Confirmation if the change is due to:

(b) an increase in the cost of passenger carriage due to fuel or other power sources;

(c) Changes in taxes or fees imposed by third parties on the travel services included in your booking (e.g., tourist taxes, landing taxes, embarkation or disembarkation fees at ports and airports);

(d) Changes in exchange rates relevant to the Package.

The Company may adjust the price in these circumstances only if we notify you of the increase at least 20 days before your Package begins, along with a detailed calculation and explanation for the price change. 

If the Company notifies you of a price increase of more than 10% of the total price of your Package, you may:

(a) Accept and pay the increased price;

(b) Reject the price increase, cancel your Package, and receive a full refund, subject to an administration fee of £50 per person; 

(c) Reject the price increase, cancel your Package, and opt for an alternative Package if the Company offers one. If no alternative Package is offered or a suitable one is not acceptable, a cancellation will incur an administration fee of £50 per person.

If you choose to accept an alternative Package, we will inform you of the price difference. If the alternative Package is of lower quality or cost, you may be entitled to a price reduction. You will have up to 7 days to make your decision. If no decision is made within this time, the Company will send you a reminder and, if necessary, cancel the Package, providing a refund minus the £50 per person administration fee.

The Company may not offer any of the above options if the change to your Package is considered minor. Examples of minor changes include a flight time change of less than 120 minutes earlier or less than 240 minutes later than the original scheduled time, a change of airline or aircraft (if identified initially), a change of departure or destination airport to one within the same region, or a change of accommodation to one of the same or higher standard in a similar location.

Unless otherwise stated in your Booking Confirmation, the prices do not include insurance, airline services, excess baggage charges, transport from the airport to accommodation, visa and vaccination charges, personal expenses (e.g., laundry, telephone, drinks, room service, tips), excursions, the use of sports facilities, or any other additional costs.

46. OUR RESPONSIBILITY FOR YOUR PACKAGE HOLIDAY:

Where your package is governed by the Package Travel and Linked Travel Arrangements Regulations 2018, we accept responsibility as the 'organiser' for the arrangements we have agreed to provide or arrange. In the event of any issues during your Package, please immediately inform the relevant Service Provider (such as your accommodation provider, car hire, or other suppliers) and us via email through the Contact Us function on our website. It is a condition of accepting liability under this clause that you must notify us promptly of any failure or improper performance of the travel services included in the package, allowing us the opportunity to remedy the situation as soon as possible.

Any remedy we provide will take into account relevant factors, including, but not limited to: following the complaints procedure outlined in our booking conditions and the extent to which negligence on our part, or by our employees or suppliers, affected the overall enjoyment of your package. Please note, it is your responsibility to demonstrate any negligence by us or our suppliers if you wish to escalate any issues.

The Company is not obligated to remedy any issue if it is impossible or incurs disproportionate costs, taking into account the lack of conformity and the value of the affected Travel Services. Specifically, we will not be responsible for any injury, illness, death, loss, damage, expense, cost, or other claims resulting from: (i) Acts or omissions by the person(s) affected; (ii) Acts or omissions by third parties unconnected with the provision of contracted services, which were unforeseeable or unavoidable; or (iii) Force Majeure (as defined in these terms).

Our remedy is also limited in cases of loss or damage to luggage or personal possessions. The maximum amount we will pay for these claims is equivalent to the excess on your insurance policy.

For claims not involving injury, illness, or death, the maximum amount we will pay for remediation is up to three times the price paid for the affected services. This maximum amount applies only where everything has gone wrong and you or your party has received no benefit from the booking.

For international travel by air, sea, or rail, or any stay in a hotel, the extent of our liability is limited as if we were carriers under the appropriate Conventions, including the Warsaw/Montreal Convention (air travel), Athens Convention (sea travel), Berne/Cotif Convention (rail travel), and the Paris Convention (hotel arrangements). Copies of these Conventions are available upon request. You agree that the 'Conditions of Carriage' of the operating carrier or transport company apply to you, and these Conditions form part of your contract with us as well as with the transport company.

In the event of a carrier’s liability under the Denied Boarding Regulation 2004, our liability is limited to the remedies provided under the Regulation, as if we were a carrier for this purpose.

When providing a remedy, we are entitled to deduct any amounts you may have already received from the transport provider or hotelier for the same complaint or claim.

If a payment is made in respect of a remedy, the recipient (and their parent or guardian if under 18) must assign to us or our insurers any rights to pursue third parties for damages and assist us and our insurers in any reasonable way we require.

Please note, we cannot accept liability for any damage, loss, expense, or other sums where:

(a) Based on the information provided by you prior to our accepting your booking, we could not have reasonably foreseen your suffering or incurring such costs had we breached our contract with you;

(b) The claim relates to any business.

We will not accept responsibility for services or facilities that do not form part of our agreement, such as any excursions booked while away or any services provided by your hotel or other suppliers. Additionally, the Company reserves the right to charge a reasonable fee if the difficulty has been caused intentionally by you or through your negligence.

In the event that it is impossible for you to return to your departure point due to "unavoidable and extraordinary circumstances," we will provide necessary accommodation (where possible, of comparable standard) for up to three nights per person. This three-night cap does not apply to persons with reduced mobility, pregnant women, unaccompanied minors, or those requiring specific medical assistance, provided we are notified of such needs at least 48 hours before the start of your holiday. "Unavoidable and extraordinary circumstances" include warfare, terrorism, significant health risks such as disease outbreaks, or natural disasters like floods, earthquakes, or weather conditions that prevent safe travel to your departure point.

You must make every effort to return to your departure point as per the agreed return date of your package. However, if returning is impossible due to unavoidable and extraordinary circumstances, we will assist you in finding appropriate alternatives (where possible, of comparable standard) for a period not exceeding three nights per person, with exceptions made for persons with reduced mobility, pregnant women, unaccompanied minors, and those needing medical assistance, provided we are notified at the point of booking. "Unavoidable and extraordinary circumstances" include warfare, terrorism, health risks, or natural disasters that make it impossible to safely return to your departure point.

47. DELAYS, MISSED TRANSPORT ARRANGEMENTS AND OTHER TRAVEL INFORMATION:

Under UK law, you have certain rights to refunds and/or compensation from the airline in the event of flight cancellations or delays. Full details of these rights are available at UK airports and from the airline. If the airline fails to comply with these regulations, you should file a complaint with the Civil Aviation Authority at www.caa.co.uk/passengers. Reimbursement in these cases is the responsibility of the airline and will not entitle you to a refund of your holiday price. If you do not claim directly from the airline and instead seek compensation from us, you must assign to us, at the time of payment, any rights you have against the airline in relation to the claim that led to the compensation payment. A flight delay or cancellation does not automatically give you the right to cancel other arrangements, even if they were made in conjunction with the flight.

We cannot accept liability for any delays caused by reasons outlined in the Force Majeure clause of these Booking Conditions, which include passenger behaviour, such as failure to check in or board on time.

The carriers, flight timings, and types of aircraft shown in our brochure or on our website, and detailed on your confirmation invoice, are for guidance only and may change. You should carefully check your tickets upon receipt to confirm that the flight times are correct. If flight times change after your tickets have been issued, we will contact you as soon as possible. Regardless, passengers must re-confirm their booking(s) with either the travel agency or the airline 72 hours before the flight departure to ensure all travel details are correct and to receive information on any last-minute changes, irrespective of the airline’s or travel agency’s guidelines.

48. PROMPT ASSISTANCE:

If you require assistance that is not due to any failure on our part, including that of our employees or sub-contractors, we will not be responsible for the costs of any alternative travel arrangements or other assistance you may need. However, any supplier, airline, or other transport provider may offer refreshments and/or appropriate accommodation, and you should claim directly from them. Subject to the other terms in these Booking Conditions, if you fail to obtain our prior authorisation before arranging your own travel, we will not be liable for any costs, fees, or charges incurred under these circumstances. Additionally, we reserve the right to charge you a fee for our assistance if the issue is caused intentionally by you or a member of your party, or due to your or your party's negligence.

49. CONSTRUCTION WORK:

Minor refurbishment and maintenance work may be ongoing at booked properties, but these are scheduled to minimise any impact on your Package experience.